At the moment, we just ship to France and the following European countries: Belgium, Switzerland, Germany, Italy, Netherlands, Spain and Portugal.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We work with Collisimo and local courier partners. If there were more carriers options, you’ll be asked to select the shipping company during checkout.
As soon as your order is dispatched from our warehouse, you will receive an email to confirm that it’s on its way. You can track your order from the Collissimo website. If you have questions, please contact our team.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.
You can cancel or change your product without problem, assuming the expenses derived from the logistics management. These costs will be calculated depending on the country from which the product is returned. Please, get in touch through our contact form to start the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
To know which foot size you need to choose, we offer you a size guide so you can get your bearings. However, if you have any questions, we advise you to write to us through the chat so that we can help you more accurately and avoid returns.
Of course, this is our official store. But we know that buying online can feel like a weird step. That's one of the reasons why you can get a full refund of your order. All you need to do is return it in its original state within fourteen days of delivery and we will do the rest. We've also tried to make the online side as simple to use and secure as possible, using the latest encryption methods to ensure that your card details stay safe as you shop. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.
Our payment options are credit/debit card, Paypal or transfer bank. Instead, paycheck is not allowed in our store.
It is very fast and simple, you just have to enter here, fill in the four fields and click on 'Create my account'.
Entering from here, click on the link in the password field that says 'Forgot password?'. Then enter your email and click on the 'Recover' button.
Remember that we are available through chat for any type of doubt or technical problem.
La primera vez que accedas a tu cuenta verás en el lado derecho, que todavía no tienes ninguna dirección introducida. Puedes hacer click en 'Manage addresses' y después en 'Añadir una nueva dirección'. Puedes seleccionar cualquier dirección como la predeterminada.
Si ya tenías una dirección establecida y quieres editarla, tendrás que desde tu cuenta, hacer click en el lado derecho en 'Edit addresses'.
You can contact us through our contact page! We will be happy to assist you.